General Questions

What is MovePoint?
MovePoint is a comprehensive, web-based application that helps moving and storage companies improve customer loyalty and business efficiency. Invented and perfected by a successful moving company, MovePoint offers a complete management system that includes Real-Time Online Quoting, Scheduling, Resource Management, Payroll, Receivables, Storage & Warehouse Tracking, and Claims Management.

Who should use MovePoint?
MovePoint is designed to meet the management needs of small- to mid-sized moving companies.

Does MovePoint use terminology and "buzz words" that I won't understand?
MovePoint uses terms and name commonly accepted in the moving and storage industry. We’ve also include a glossary of definitions, as well as the option to change default terms to ones more common in your company.

What is the benefit of a web-based application?
As a web-based application, MovePoint offers secure, anytime, anywhere access to business critical information. Using a simple Internet connection, select managers and associates may log in to the system and access up-to-the-second information, track sales data, and manage employees, saving your company time and money.

I have multiple offices. Does MovePoint work for large organizations?
Yes. As a web-based system, MovePoint not only allows you to give multiple employees access to company data, but also enables associates to access that data securely from across the hall or across the country. Plus, with the ability to customize features and access for individual offices, you always maintain control of your company’s information. Our affordable pricing and extensive customizable options make MovePoint ideal for organizations of any size. For more information about setting up MovePoint for multiple offices and employees, call 1.866.738.3187

What is your per-user price?
MovePoint pricing is based on the solution you choose—Lead Manager, Basics, Small Business, or Corporate —and the setup requirements. Visit our pricing page to learn more.

Where is MovePoint Located?
MovePoint is located in Columbus, Ohio, which is the state’s largest city and the 16th largest city in the United States. Our headquarters are located at 7455 Alta View Blvd. Columbus, OH 43085. Contact Us today.

Can the information I enter in MovePoint be used in other applications?
All reports from MovePoint can be exported as PDF or Excel spreadsheets. These files can then be imported into most third party applications.

Do I have to pay sales tax on MovePoint products?
It depends where you live. If you are a US resident, you do not pay any sales tax.

Data Storage Questions

Who owns the Data I input into MovePoint?
You own all the data you input.

What kind of technology is behind MovePoint?
MovePoint is a web-based application built on Java. Its intuitive interface is easy enough to be customized by anyone, but its inner core is built on a system that even technology experts will love and appreciate.

Where is my data stored?
To ensure secure data access 24/7, MovePoint uses the latest, high-quality servers and backup systems, hosted in a secure facility served by OC-48 fiber pipes. This setup is designed to be both robust and highly scalable, accommodating increased usage without service degradation.

Does MovePoint look at or share my proprietary data?
MovePoint does not view, analyze, share, or otherwise access any proprietary data entered by our customers. In fact, while customers may occasionally request that MovePoint access their data to resolve a support issue, our technicians are unable to access that data without express customer permission. 
The MovePoint data storage facility is kept separate from our company headquarters and uses a highly secure network to which only our technicians have access. The facility is designed to provide the highest level of data security and structural integrity, including protection against fire, flood, earthquake, and power failures.

How often is my data backed up?
We backup our servers nightly to multiple offsite locations and retain a 30 day history. All data is written simultaneously to two different machines to ensure that business critical data is always secure. In addition, we regularly update and upgrade our security measures to prevent any unauthorized access, and encourage our customers to do the same.

What if I want MovePoint to destroy my information?
If you no longer want MovePoint to store your information, we can delete your organization from our database. Within 24 hours, all data about your company, as well as any entries you have made, will be eliminated from our active database, as well as server and tape backups.

Who sets up my company information (employees, clients, projects, and tasks) in MovePoint?
The intuitive MovePoint interface is so easy to use that nearly anyone can set up your company information. To simplify the entry process most companies designate one person to enter the initial input of client, job, and personnel information. Then as new jobs and clients come in, any user may be assigned this task.