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Telephone Number: 866-738-3187
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Web site address: www.movepoint.com

Managing your Moving.com Internet Moving Leads

Author: Craig Crotinger
Business Development
MovePoint, LLC

Columbus, Ohio, April 2010 - So, here we are again, breaking out of the winter season and starting to enjoy the increase in sales that the warmer weather brings. The phone calls will steadily grow while our available time steadily shrinks. We know that the next several months will begin to take their toll on our sales staff. So, have you come up with any new ideas to help increase their productivity? If you believe the phrase "time is money" then it only makes sense to strategize ways to increase your sales team efficiency; which ultimately increases your bottom line.

One way to help your sales staff is to streamline and manage the incoming internet moving leads. If you've already created a method that helps you efficiently manage these leads, then you are ahead of most moving companies. If not, I would encourage you to check out MovePoint's lead management software. MovePoint's integrated and comprehensive workflow tools help streamline the leads. Plus, MovePoint is a web-based application. It can be accessed anywhere you have the internet and provides easy to use interfaces.

Here's how MovePoint can help streamline and manage your internet leads.

• Automated custom emails with multiple triggers
• Alerts to let you know when a new lead has been received
• Track lead life cycles
• Manage follow-ups, notes, and information
• Share sales schedules and surveys similar to outlook
• Schedule personal agendas and follow-ups
• Track ROI and employee closing ratios
• Search leads, including by zip code mileages and backhauls
• Create custom personalized email campaigns
• Manage lead credit backs

One thing to keep in mind is that a lead customer came from the internet, so we should respond similarly. They are typically looking for a quick response and wanting pertinent information. If your current method is to wait until you have time to call, chances are you will lose that potential customer without having the opportunity to present your company. Don't get me wrong; I am not proposing that you forget about calling this customer. What I am saying is get something in their hands immediately. Remember, the customer doesn't care how many people you are trying to juggle right now, only how well you service them. Structure your automated email to request some action on their part. One great example is to send them a simplified cube sheet requesting they provide you an inventory of what they want moved. Once they've submitted this information they will be awaiting a response. A phone call now from your company, will be expected and wanted; and now you have all the information needed to provide an accurate estimate.

We are all looking for ways to improve our methods and this software is a great way to do just that. Not to mention, it's a real value at $95 a month. Due to our partnership with Moving.com, customers can mention this article and receive a FREE 1-Month trial of the MovePoint Leads Manager.

For a more comprehensive moving software solution for your entire business, MovePoint's other packages are worth looking into. The online web-quoting module is the perfect addition to your web site, providing instant pricing to both your web site visitors and Internet leads.

Give us a call at 1-866-738-3187, and pick our brain. We are more then just a software solution or technology partner, we are experienced in the industry and willing to share our knowledge.

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